Privacy Policy

PRIVACY POLICY

Valid from 2023 December 20, version 3.0

GENERAL INFORMATION

www.audimas.lt website is managed by UAB "Audimas Brand " (depending on the context, referred to as " Data controller " or " We ", " Our ", " Ours ", " Us " etc.) as data controller of your personal data processed while you are using the www.audimas.lt website (" Personal Data ").

Contact details of the Data controller:

Audimas Brand UAB;

Office address: Raudondvarios pl. 80, LT-47182 Kaunas, Lithuania;

e-mail: [email protected].

We process personal data in accordance with the requirements of the applicable legal acts of the European Union and the Republic of Lithuania and this Privacy Policy (" Privacy Policy "). In the Privacy Policy, We provide essential information about the processing of Personal Data of Our website visitors, business partners and their representatives (hereinafter, depending on the context, referred to as " You ", " Your ") in the Privacy Policy. For more detailed information, please contact Us.

This Privacy Policy applies to the processing of your Personal Data when you use www.audimas.lt website, including when you, both as a natural person - consumer or entrepreneur, and as a representative of an entrepreneur - legal entity, choose to submit your Personal Data in the appropriate section of our website. Using the www.audimas.lt website and by providing your Personal Data, you confirm that they are correct and precise and that you have read and agree to comply with the Privacy Policy. We also follow the provisions of the Privacy policy in cases where We started processing personal data before this document came into force.

If you are over the age of 14 but under the age of 18, you must ensure that you have the permission of a parent/legal guardian before providing Personal Data to Us. If you provide Personal Data that is not your own, you must have the other person's consent. You will have to prove that such consent has been given if We ask. Children under the age of 14 are prohibited from submitting their Personal Data on this website without obtaining the consent of their parents or other legal guardians and providing it to Us before submitting personal information.

The terms used in the Privacy policy are understood as they are defined in the General Data Protection Regulation No. 2016/679.

WHAT DATA DO WE COLLECT ABOUT YOU?

Information directly provided by you when registering on Our website (creating an account):

• name;
• last name;
• country;
• city;
• address;
• postal code;
• contact number
• email address;
• loyalty card number;
• account login data (e-mail, password);
• information on whether invoices are required in the name of the company and the necessary data for issuing the invoice;
• the fact that it is committed to comply with the rules and privacy policy;
• data on whether consent to marketing has been given.

Information about your use of Our website (information collected by cookies)

When you visit Our website, with the help of tools installed on the website, We also collect information that reveals the specifics of the use of services provided by Us and automatically generated statistics about visits to Our website. Read more about this in the "Cookies" section of this Privacy Policy.

Information is obtained from other sources - from third parties

We may also obtain information about you from public sources (to the extent permitted by applicable law) and associate such information with information we already have about you. In addition, we may receive information about you from third parties such as social network service providers, for example, when you connect to your account on this website using your Facebook account through the means available on Our website or click on a link to Our website on Our Facebook page and you enter Our website from the Facebook page.

Other information We collect

We may also process other information about you that you voluntarily provide or that We generate ourselves:

• Wish list (the products you marked on our website and their price);
• Your shopping cart information (product details, quantity, discounts, price, discount code);
• The necessary data (name, e-mail address) have been submitted for the first order discount offer;
• Information of orders created by you (date, number, amount, status);
• Information line telephone conversation record;
• CCTV surveilance in "Audimas" stores.

By using the online purchase service, you provide us with the following personal data

• Your identification and contact data as a buyer of goods;
• identification and contact data of the recipient of the goods, if the recipient of the goods is a person other than the buyer of the goods;
• data for issuing a VAT invoice for purchased goods;
• method of payment for goods and payment information;
• shopping basket data (products, their quantity, price, discounts and other information);
• method of delivery of goods and delivery data (delivery/collection address, identification and contact details of the recipient of the goods, notes to the courier).

For Direct marketing and profiling for the purpose of direct marketing We process data specified in the section "Direct marketing and profiling for the purpose of direct marketing" of this Privacy Policy.

When you submit a claim for a product purchased (including in the audimas.lt e-store), we collect your personal data specified in the claim:

• Your name, surname, e-mail postal address and telephone number;
• Date and place of product purchase;
• Product description data provided in the claim;
• Proof of purchase document or account number;
• Price of the item;
• Order number;
• Bank account number;
• Product defects.

Personal Data must be provided in the case of concluding a purchase contract, otherwise you will not be able to purchase goods. It is not necessary to provide your Personal Data for other data processing purposes, but in this case you will not be able to use some of the services offered on Our Website (for example, you will not be able to create an account and use its benefits).

FOR WHAT PURPOSES DO WE USE YOUR PERSONAL DATA?

We use the collected information, including your Personal Data, for the following purposes:

• Provision of services on Our website (creating an account) . You must create an account on Our website in order to create your wish list, have a shopping cart, and view the information of the orders you have created, get a first order discount offer. Legal basis for processing Personal data - processing data is necessary in order to fulfill a contract to which the data subject (You) is a party, or in order to take action at the request of the data subject before concluding the contract;
• Electronic commerce. You can purchase goods (choose, pay, order goods delivery) on our website after creating an account (registering) and without registration. By registering on Our website, you will avoid re-entering your data the next time you shop on Our website. Legal basis for processing Personal Data - We process data to fulfill a contract to which the data subject (You) is a party, or to act at the request of the data subject before concluding the contract;
• For the accounting of your purchased goods. The legal basis for the processing of personal data is the execution of legal acts;
• For security and regulatory compliance of services on Our website. In exceptional cases, We may need to process the Personal Data generated by You using Our website to verify a reasonable suspicion indicated by the competent supervisory authorities or in order to fulfill their requirements. The legal basis for the processing of Personal Data is the legitimate interest in ensuring the security of the services provided by Us;
• Sending you messages (news, reminders, discounts), including personalized ones, offering you Our goods and services (or similar ones), surveying your opinion (direct marketing, including profiling for direct marketing). So that We can send messages (newsletters, reminders, discount offers, promotions), provide individually tailored advertising, evaluate and analyze the market for Our goods, customers, products and services (including collecting your opinion about products and services and organizing customer surveys), when you have not purchased goods or services from Us (you are not a customer), We will ask you to give your consent. If you are Our customer - we consider customers to be ones who have purchased products from Our e-store, who have created a personal account in our e-shop or have registered to receive our newsletter - the legal basis of direct marketing is legal Our interest is to inform customers about the goods, to increase the awareness of goods and brands, to promote sales. More information - in the Privacy Policy section "Direct marketing and profiling for direct marketing purposes";
• To protect our rights or legitimate interests. Your Personal Data may need to be processed in order to assess, implement, avoid, assert or respond to legal requirements or claims made by you, persons representing you, Us, Our suppliers used to provide services on this website (or to them due to activities related to the operation of the website), or in relation to third parties or in response to the requirements of a court or competent authority. To confirm the content of the conversation, examine your complaints and ensure the possibility of exercising your rights, we record the e-shop information phone number calls. Video surveillance in the shopping hall of our physical stores (the image of the dressing rooms is not recorded) to ensure the protection of our goods (property), the safety of our employees, suppliers, and customers, to collect evidence for the investigation of possible violations. The legal basis for the processing of personal data is the legitimate interest in protecting the rights and legitimate interests of You, Us, Our partners and third parties;
• For improving services on our website (business analytics). In order to find out how visitors use the services provided on our website, so that We can improve them and create new content, products and services according to your needs, We will depersonalize the Personal Data generated by Our website and continue to process the depersonalized data. The legal basis for processing Personal Data is our legitimate interest in ensuring the smooth operation of Our website and the provision of appropriate services that meet the needs of visitors and are convenient for visitors.

DIRECT MARKETING AND PROFILING FOR DIRECT MARKETING PURPOSES

For the purpose of direct marketing, We will send non-personalized messages (newsletters, promotions, discounts, games, contests), in order to offer services or goods provided by Us (including those provided in cooperation with partners), We will ask for your opinion about them (surveys) by e-mail and SMS messages. We will send these messages with your consent, and in cases permitted by legal acts (when you are Our customer) - and with a legitimate interest in notifying you about similar Our goods and services that you have purchased or used.

After checking the box (in the product order window, in an account on Our website, in the settings section of your account on Our website) or specifying your e-mail in the newsletter order window, You choose to receive Our offers and agree that We contact You by e-mail and by SMS. You have the right to refuse to receive Our messages - in this case, We will not be able to provide you with relevant information.

For direct marketing, we carry out profiling (i.e., automated processing of personal data, when personal data is used to evaluate certain personal aspects related to a natural person and assign e-store visitors who have performed the actions specified in this paragraph to certain categories). Profiling does not cause you legal consequences or similar significant effects. We process your data about certain actions performed in the e-store without purchasing goods (i.e., creating and not paying for the e-store shopping cart; viewing but not purchasing a product in the pants category in the e-store; viewing but not purchasing any other product in the e-store), in order to provide you with personalized e-mail messages (reminders about your created and unpaid e-store shopping cart; product discount or delivery notifications; Our newsletter). After viewing the goods in e-mail in-store and after making a purchase, you will not receive personalized marketing. Profiling is carried out only on the basis of your consent (given by consenting to the use of cookies), while tailored marketing is sent to you on the basis of your consent (given by consenting to receive Our newsletter) or on the basis of Our legitimate interest to promote trade and providing you with relevant offers to customers (when you have created a personal account on the e-shop website).

For the purpose of direct marketing, We will process your Personal Data received from you (name, surname, e-mail address, address for correspondence by mail and telephone number (in the case of a natural person) or name of a legal entity, name and surname of a representative, position, contact e-mail e-mail address, address for correspondence by mail and phone number (in the case of a legal entity)).

After submitting e-mails tailored to you personally email messages, We can analyze the effectiveness of the marketing campaign. We normally only use depersonalized and statistic data for this. In exceptional cases, We may have access to personalized data about your personal e-mail address. e-mail message, your actions with such a letter and your analytical data as a customer.

You can withdraw your consent for processing your data for direct marketing purposes, including profiling, at any time. You can do this in the options of your account settings by deselecting the option (e.g. removing the check mark) to receive Our offers or by contacting Us by e-mail [email protected]. If you no longer wish to receive communications from Us, you may unsubscribe at any time by using the unsubscribe link provided in each of Our newsletters. Upon receiving a request to withdraw the consent given to process your data for the purpose of direct marketing, including profiling, We will immediately stop processing your Personal Data for this purpose, but the withdrawal of consent will not affect the legality of the processing of personal data based on consent until the withdrawal of consent (before the notifications provided when withdrawing consent).

For the purpose of receiving notifications about Our goods and services, We will process Your Personal Data in digital form using any means that ensure safe processing. We will receive your personal data for sending messages from you. For the processing of your personal data, We use auxiliary data processors (the company providing the newsletter service; the company recording your actions in the e-shop).

Based on your consent to receive notices about Our goods and services, We will send you notices for 3 years after the end of the calendar year in which you gave your consent or until you withdraw this consent in the manner described in this Privacy Policy section (whichever occurs first).

Your rights are described in detail in the "Your rights" section of the Privacy Policy.

WHERE DO WE GET YOUR PERSONAL DATA?

We receive your personal data directly from you, We generate it ourselves for you using our website and/or We can receive it from third parties such as:

• Partners providing payment services (banks, payment institutions);
• We can receive the data necessary for the authorization of your identity from Google Inc. or Facebook Inc. By you authorizing your account on Our website using your Google or Facebook account;
• Partners providing marketing services may provide Personal Data, as well as personalized information, so that We can offer you personalized offers;
• Competent state or law enforcement authorities obliging Us to perform certain actions in relation to you or your Personal Data.

WHO DO WE DISCLOSE YOUR PERSONAL DATA?

We undertake not to transfer your Personal Data to any third parties, except in the following cases:

• If you have consented to the disclosure of your Personal Data to third parties;
• When We provide services in cooperation with partners - Our partners acting as data processors (e.g. data hosting , IT system support services, accounting service providers, marketing agencies that apply their own cookies and their own privacy policy) or independent data recipients ( partners providing goods delivery, payment organization or other services related to the goods you ordered). We will provide these service providers with only as much of your Personal Data as is necessary to provide a specific service;
• When Personal Data is provided to competent state or law enforcement authorities or other entities, in accordance with applicable legal acts, including to Our legal representatives;
• When you voluntarily use Our website's integrated authentication functions in Our website's account (using Google and Facebook accounts for authentication), we will have to transfer Personal Data to the relevant recipient whose account you will use. In this case, the privacy policies of these suppliers apply, at least in relation to their processing of Personal Data.

We may use Personal Data Processors. The activities and obligations of the data processor are regulated by the contract between the manager and the data processor, except in cases where data processing on behalf of the Data controller is carried out in accordance with a legal act that is binding on the data processor or when it is not possible to conclude a separate Personal Data Processing Agreement - a Personal Data Processing Agreement will be concluded with by a specific service provider (data processor) in accordance with its publicly published rules (for example, the rules and privacy policies available on the website of a specific service provider). The same rules apply to data processing when the data processor uses an auxiliary processor.

Personal data may be transferred to other persons only in compliance with the procedure established in the General Data Protection Regulation, other valid legal acts and to the extent specified in the Privacy Policy. Personal data is transferred only to the extent necessary for that purpose. We currently do not transfer Personal Data outside the European Economic Area (EEA). We operate on a regional scale, so we may decide to extend our Personal Data processing activities to non-EEA countries (e.g., process Your Personal Data outside the EEA), which may apply different data protection standards. If we transfer and/or store Personal Data in non-EEA countries, we will apply safeguards to ensure an adequate level of personal data protection for the EEA (e.g., verify that the recipient of the Personal Data complies with the EU-US data transfer conditions or sign EU standard contract terms). We will inform you about the processing of your Personal Data outside the EEA in accordance with the procedure specified in this Privacy Policy.

WHAT DO WE DO TO PROTECT YOUR DATA?

Personal data is protected against loss, unauthorized use and changes. We have implemented physical and technical safeguards to protect all information We collect and process in accordance with this Privacy Policy.

HOW LONG DO WE PROCESS YOUR PERSONAL DATA?

The wish list and shopping cart created for the purpose of providing services on Our website are stored for 30 calendar days after their creation. E-store account is protected until you delete it.

For the purpose of e-commerce, Personal data, including information on the order and delivery of goods, is stored for 10 years after the end of the calendar year in which the purchase was made;

For the accounting of your purchased goods, personal data is stored for the period prescribed by legislation, which is 10 years after the current financial year in which the purchase was made. in the store, the end;

Services on Our website, for the purpose of ensuring security and legal compliance, Personal Data is stored during the investigation and for 3 years after it, unless the applicable law requires longer storage;

For the purpose of sending newsletters and messages (direct marketing), Personal Data is stored for 3 years after the end of the calendar year in which you gave consent or until you withdraw this consent in the manner specified in this Privacy Policy section (whichever occurs first);

For the protection of Our rights or legitimate interests, Personal Data is stored during the dispute and for 10 years after the final court decision has entered into force. Eshop contact phone call records are stored for 180 calendar days from the date of recording, after which they are destroyed. Video surveillance records in the sales hall of our stores are stored for 2 weeks after recording, after which they are deleted. Telephone and video recordings may be kept for longer than specified if they are needed as evidence in the investigation of a violation of the law. In this case, records are kept for the period prescribed by law.

After the specified period, the data will be securely deleted in such a way that it cannot be reproduced.

YOUR RIGHTS

You have the following rights:

• To know about the processing of your data (right to know);
• To access your data and how it is handled (right to access);
• To demand correction or, taking into account the purposes of personal data processing, to supplement incomplete personal data (right to correction);
• To demand the deletion of your data or the suspension of your data processing operations (other than storage) (the right to suspend data processing and the right to "be forgotten");
• To demand that the Data controller restricts the processing of personal data for one of the legitimate reasons (right to restriction);
• To receive the personal data that you have provided to the Data controller in a structured, commonly used and computer-readable format, and forward that data to another Data controller under certain conditions (right to portability);
• To object to the processing of personal data when these data are processed or intended to be processed on the basis of consent or legitimate interest (except for exceptional cases), including the right to object to the processing of personal data for the purpose of direct marketing, including profiling (the right to object);
• At any time, to withdraw your consent to process your personal data for the purposes specified in the consent, for example, to carry out direct marketing, including profiling. Such withdrawal of consent will not affect the legality of Personal Data processing carried out before the withdrawal of consent (right to withdraw consent).
• If you believe that We are violating your rights, you can file a complaint with the State Data Protection Inspectorate in accordance with the procedure established by legal acts.

In order to exercise your rights as a data subject, you must complete Request for the exercise of data subject rights. You can 1) sign it as usual and submit it upon arrival at our office at Raudondvarios pl. 80, LT-47182, Kaunas, Lithuania, or 2) submit the request signed with qualified electronic signature via e-mail [email protected]. Only requests submitted in this way are considered submitted, we evaluate and implement them. This is how we verify your identity and can avoid unauthorized processing of your Personal Data. We start calculating the deadline provided by the legislation for the implementation of the data subject's rights from the submission of the request in one of the above-mentioned ways.

Upon receiving such a request, we will provide a response no later than one month from the date of the request. If necessary, the specified period can be extended by another two months, depending on the complexity and number of requests. In this case, we will inform you of such extension within one month from the date of receipt of the request, together with the reasons for the delay.

THIRD PARTY SITES, SERVICES AND PRODUCTS ON OUR WEBSITE

The website contains links to other websites. We are not responsible for the processing and security of your data when you visit such websites. If you click on a link or panel that takes you to a third-party website, please read their privacy policy and terms of use before using it.

SOCIAL NETWORK ACCOUNT PRIVACY POLICY

We administer Audimas profiles on the following social networks:

1. https://www.facebook.com/audimas.lt
2. https://www.instagram.com/audimas/
3. https://www.youtube.com/channel/UCFVnsnddD7VJIt5VlrJKZ8g

These accounts are public and for informational purposes only. The visitor of the social network account (you) voluntarily discloses his (or a third party's) data in these accounts (for example, by posting a comment, asking a question). You are responsible for the legality of the disclosure of personal data that you voluntarily choose to post on these accounts. We are not responsible for this.

The processing of personal data in these accounts is based on Our legitimate interest in publicizing our goods and services.

Upon receipt of your application signed with a qualified electronic signature via e-mail dap @audimas.lt or if we have another legal basis, we will remove your personal data (e.g. posted photo, comment) from these accounts. The request must clearly state the material that you no longer wish to publish on the Audimas social network account.

The information published in the accounts is also managed by the administrator of the respective social network. More about the social network's personal data security measures and management - in the respective social network's privacy policy.

COOKIES

We aim to provide content and functions on the website that are tailored to your needs. We use cookies and other similar technologies for this purpose.

By using our website and clicking "I agree" in the cookie pop-up window, you consent to Us installing cookies on your browser (computer, tablet, phone, etc.). If you do not click the "I agree" button and continue browsing the website, then only the cookies necessary for the operation of the website (technical and functional), for which We do not have to obtain your consent, will be installed on your device. By clicking "I agree", you also agree that third parties can install the specified cookies and use the information obtained through them about your browsing on the website.

A cookie is a small alphanumeric file that, if you agree, We will save in your browser or on your computer's hard drive. Cookies contain information that is transferred to your computer's hard drive.

Cookies are media that store information on your device. Our website uses the following types of cookies:

• Technical cookies. Technical cookies are necessary for the proper functioning of our website. Technical cookies help to display the content of our website to you on your device. Without them, it is not possible to use Our website in full. Technical cookies also ensure that after you have given your consent, you do not have to do it repeatedly every time you visit our website.
• Functional cookies . Functional cookies are intended to improve the functionality of the website, to make the website convenient and efficient for your use.
• Analytical cookies. Analytical cookies that are used to prepare a statistical analysis of the navigation methods of our website visitors; the data collected by these cookies is used without identifying you, i.e. we receive personalized statistical information;
• Marketing and re-advertising cookies. These are cookies that collect information about your visit to Our Website, which is then used to display repeated advertisements on the Internet (including various social networks (Facebook, etc.), to run electronic marketing campaigns, as well as to measure the success of Our marketing efforts. Most of these cookies are third-party third-party cookies (see below) that we use for marketing/re-advertising purposes;
• Session cookies - cookies that are used while the visitor is browsing the Internet and are deleted automatically when the browser is closed;
• Persistent cookies are stored in the visitor's browser until the cookie expires or until the visitor deletes them himself;
• First party cookies: These are Our own cookies;
• Third Party Cookies: These cookies are provided by third parties in agreement with Us.

We use other similar technologies that perform the functions of cookies, such as local data storage technology.

Use of cookies for analysis, marketing and re-advertisement

Google Analytics. On this website We use Google Analytics, a service for analyzing the use of website visitors by Google. Google Analytics is an analysis tool by Google that allows website and app owners to better understand how visitors interact with their websites or apps. It may use a set of cookies to collect information and report website usage statistics to Google, personally without identifying individual visitors.

If you object to the recording of cookies on your device for analysis purposes, you can use the option provided by Google to install an extension of the most commonly used Internet browsers, which disables the operation of Google Analytics when you browse the Internet. You can download the extension at https://tools.google.com/dlpage/gaoptout?hl=en . After installing this extension, the operation of Google Analytics will be completely disabled, not only on Our website.

We also inform you that we use additional Google Analytics Advertising on this website features " functions "Demographics and interests" and "Repeated advertising".

Demographics and Interests feature, we use Google Analytics cookies and DoubleClick cookies to obtain aggregated and anonymous demographic and interest information about our website visitors.

" Repeat advertising " with the help of this function, to repeat advertising messages administered by us on the websites of Google partners to visitors of Our website who visited Our website and/or became interested in Our services through an advertising message.

You have the option to disable the display of personalized re-ads by changing the settings at https://adssettings.google.com .

More information on how Google uses your information for advertising https://safety.google/privacy/ads-and-data/?hl=lt .

Facebook - Pixel / Custom Audiences . Our website uses Facebook Inc. , 1601 Willow Road , Menlo Park , CA, USA "("Facebook") re-advertising function " Custom " Audiences ". This function is used to optimize the advertising that is displayed to visitors to this website when they use the Facebook social network. To achieve this goal, this website has implemented the Facebook re-advertisement tag. When you visit our website, the tag saves the information that you have visited this website. When you log in to your Facebook account, information about your visit to this website is transmitted to Facebook Inc. The information collected for the purpose of this function is anonymous to Us, i.e. We cannot identify you based on information collected to support the operation of this feature. More information about Facebook's re-advertising services can be found in Facebook's privacy policy https://www.facebook.com/about/privacy/ . You also have the option to opt-out of re-advertising by Facebook by visiting https://www.facebook.com/settings (you must be logged in to your Facebook account to opt-out of personalized Facebook advertising).

Restriction and refusal of the use of cookies

Cookies are under your control, so you can refuse them or destroy them (delete, uninstall) at any time by adjusting your internet browser settings. On most websites you can:

• check which cookies are saved and delete individual cookies;
• block third-party cookies;
• block cookies from specific websites;
• block the sending of all cookies;
• delete all cookies when closing the browser.

If you do not agree to cookies being stored on your device, you can revoke your consent to their use at any time by changing the settings and deleting the saved cookies, as well as by disabling re-advertising and analytics data collection by Facebook and/or Google in the above-mentioned ways. If you choose to delete cookies, remember that all the options you have set will also be removed. We remind you that if cookies are completely blocked, many websites will not work properly. You can find more information about cookies at: www.AllAboutCookies.org and http://www.youronlinechoices.eu . Information on how to change your browser settings can be found at:

Internet Explorer / Firefox / Google Chrome / Safari / Opera

More information about the individual cookies We use and the purposes for which We use them can be found in the table: